De Vere Cotswold Water Park
De Vere Cotswold Water Park: nestled at the edge of the Cotswolds right in the heart of 152 lakes, the Hotel offers stylish accommodation with breathtaking views and has 328 bedrooms and apartments. There are 15 flexible meeting and event spaces and 2 large conference and banqueting suites hosting up to 800. With three restaurants and bars we have a buzzing Food & Beverage team here, but also have exciting opportunities across our other departments including Conference & Events, Reception/Front of House, Spa & Leisure, Kitchen, Housekeeping and Maintenance.
Your commute: we're well served by public transport, and we're just 20 minutes from J15 of the M4 and J11A of the M5.
At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
Guest Relations Manager
What is the main purpose of the role?
Working closely with the other Managers, the Duty Manager is responsible for the general operations of the Hotel and for maximising guest satisfaction by offering excellent guest service at all times.
As the Duty Manager you will be aware of all hotel procedures to be able to work alongside the heads of departments to ensure the smooth and effective running of the business by assisting in all departments as business requires.
The Ideal Candidate
• It is essential for this role that you have excellent public relations skills and are a strong communicator
• You must be adaptable and have exceptional decision making skills.
• We are looking for someone with a great eye for detail.
• The ideal candidate will have a strong command of the English language.
• Opera front office and Micros system knowledge is a must.
Benefits:
The Pay & Benefits:
At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Duty Manager.
- £26,000 per year
- Free meals on duty in our colleague dining facilities
- Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
- We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
- Varied shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone
- As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
- Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
- 31 days holiday each year (increasing annually up to 33 days)
- Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
- We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
- Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
- Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
- Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
- Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.
