Would you like to join The Grand Hotel Birmingham Conference & Events Sales team?

This role of Conference & Events Office Manager will maximise all conference, events and accommodation revenues by delivering and exceeding customer expectations from the first point of contact through the entire booking procedure. You will receive, handle, distribute and convert all enquiries, ensuring they are dealt with in a professional and efficient manner by communicating with clients and coaching the team throughout the booking process to ensure full understanding and management of client requirements and identification of further opportunities.

In addition, you will also proactively manage and be responsible for the Conference & Events Sales team, consisting of C&E Coordinators, Wedding Coordinator, Supervisors, Asst. Managers) to ensure growth of events business by effectively coordinating and looking for opportunities to upsell in order to maximise occupancy and revenue.

What you will do

• Managing and leading the performance of the C&E Sales team and Reservations team day to day to ensure operation in line with set hotel budget and KPIs.
• Motivate the team by leading from the front with confidence; being dynamic and positive at all times
• Lead the management of the department's day-to-day operations and activities, whereas implementation of the selling strategy yields meetings and events space
• Set and lead the selling strategy of the hotel and manage the departments adherence to achieve that strategy.
• Regularly updating the Conference Hotel Zone Pricing guide in line with demand and hotels selling strategy in partnership for the Revenue Director.
• Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover business
• Communicating with HODs to ensure a high standard of delivering hospitality to our group and event booking along with overviewing team BEOs to ensure accurate event instructions and delivery.
• Confidently negotiate with clients to ensure the business is won whilst still remaining commercially viable
• To exercise efficient diary management order to manage the yield within the conference office.
• Be well informed about the market and industry. Capitalising on the latest trends to ensure the hotel is maximising all revenue streams.
• Undertaking office administration ie; daily postings and billings, creating reports to include but not limited to: DTR, Prospect, Tentative, Weekly Status change and meeting room utilisation.

Ideal candidate

• Previous experience within a similar role is essential
• Have a warm and welcoming personality with the ability to adapt to the needs of the guests whilst creating a delightful and memorable experience.
• Demonstrate strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capability and an ability and desire to coach selling techniques to their team
• Be a strong communicator, liaising with other departments and dealing with guest queries with confidence.
• Possess excellent organisational and planning skills with a keen eye for detail and the ability to thrive under pressure.
• Excellent organisation and planning skills
• Customer focus and exceptional guest service levels

Benefits:

• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided
• We are closed for Christmas 2024 - so you will have the festive period to rest and return in the new year!