The Guest Service team are the face of the hotel, they set the tone of Grand Hospitality by welcoming and fulfilling the needs of our guests. As Assistant Reception Manager you will bring your personality and flair to provide a warm, friendly and generous service to our guests. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.

What you will do

• Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
• Motivate the team by leading from the front with confidence; being dynamic and positive at all times
• Direct and coordinate the activities of the front desk to ensure the team is efficient and runs smooth operations in order to produce excellent feedback and guest satisfaction
• Listen to any issues a guest may have, contacting the appropriate individual or department as necessary to resolve guest issue
• Make sure the team is well-trained, friendly and offers great engagement and efficient check-in and check-out service for guests
• To be fully conversant in all hotel and local amenities, and be polite, courteous and helpful to guests at all times

Ideal candidate

• Strong leadership skills, as demonstrated in a similar role within a front of house setting
• Warm and genuine nature, someone who can make people feel at ease
• To be able to confidently, clearly and politely pass information to all guests
• Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
• Highly customer-service oriented
• Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends

Benefits:

• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided

We are closed for Christmas 2024 - so you will have the festive period to rest and return in the new year!