We have an exciting and rare opportunity to join our Conference & Events Sales team. This role will establish and develop personal contact with all our Conference & Event guests, ensuring their event needs are met in addition to ensuring hotel commercial targets and budgets are met. An exciting role in which you will work closely with the Conference & Events Sales Office Manager, assisting in overseeing the hotels commercial diary and ensuring we develop, coach and nurture our people at all opportunities.

£34,000 per annum

What the role involves

• Handle enquiries via phone, email & third party websites and sending out proposals to Grand standard
• Assist with the management the department's day-to-day operations and activities, whereas implementation of the selling strategy yields meetings and events space
• Contribute to the selling strategy of the hotel, and assist in managing the departments' adherence to achieving that strategy
• Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover business
• Proactively review and evaluate existing processes, identifying and implementing new and innovative ways of working, ensuring maximum efficiency and effectiveness at all times
• Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover business
• Ensure the Conference & Events Sales Coordinators are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, billing and processing contracts
• Assist in the recruiting, managing, training and developing of the Team
• Confidently negotiate with clients to ensure the business is won whilst still remaining commercially viable
• Conduct show rounds to Grand standard in order to wow the client and secure business
• Collate final details for all events and producing function sheets, ensuring that all client’s requirements are fully communicated to all departments.
• Arrange and lead pre-event communication meetings with high value and high profile bookings
• To exercise efficient diary management order to manage the yield within the conference office.

What you bring to the role: 

• Demonstrate strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capability and an ability and desire to coach selling techniques to their team
• Excellent organisational and planning skills
• Accountable and resilient
• Have a warm and welcoming personality with the ability to adapt to the needs of the guests whilst creating a delightful and memorable experience
• Be a strong communicator, liaising with other departments and dealing with guest queries with confidence
• Possess excellent organisational and planning skills with a keen eye for detail and the ability to thrive under pressure

Benefits:

• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided