The Grand Hotel Birmingham
Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.
This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.
Linen Porter - £15,350 p/a
As a Linen Porter you work within the “heart of the house” bring your personality and flair to provide a warm, always welcome friendly service to our guests. The guest journey is paramount, so you'll know how to deliver a fantastic experience for our guests, time and time again achieving Grand standards.
What you will do
• Ensure linen deliveries are dispatched to the correct department, checked, counted and clarified against delivery notes
• To inform Management of any discrepancies or soiled items on daily delivery ASAP
• To manage the daily dry cleaning documentation for both staff & guest
• Manage the linen store rooms – ensuring rotation of stock, presentation standards of linen storage, ensuring storage is compliant with H&S
• Ensure all floors on your section are kept free of soiled linen at all times
• Work alongside the rest of the housekeeping department to make sure all guest requests are met e.g. extra beds, cots etc.
• To complete an end of shift floor walk round the resort ensuring all corridors are linen & trolley free. Store rooms left tidy, all fire exits are free from linen, extra beds & cots
• To work productively taking ownership of time management to ensure completion for cleaning of all areas
• Comply with, and champion, all health and safety regulations
• Contribute to creating a warm and welcoming environment for our guests and colleagues
Ideal candidate
• Be yourself!
• Warm and genuine nature, someone who can make people feel at ease
• To be able to confidently, clearly and politely pass information to all guests
• Team player
• Strong organisational and time management skills
• Strong communication skills
• Previous experience is not essential, but must be willing to learn
• Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends
Benefits:
• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided
