Nestled within the historic grandeur of the Grand Hotel Birmingham, Isaac’s restaurant offers a culinary experience that beautifully marries British brasserie cuisine with a touch of French flair. This elegant dining destination is not only a testament to the rich culinary traditions of the UK but also reflects the contemporary trends of modern gastronomy. With a focus on seasonal ingredients and locally sourced produce, Isaac’s creates dishes that are both familiar and innovative, making it a must-visit for both locals and visitors alike. Along with that we also have launched our new jazz venue Inspired by the iconic Ronnie Scott’s and the famous Soho jazz scene, Downstairs at The Grand brings the very best live blues, jazz and more back to the heart of our great city.

This intimate speakeasy-style venue hosts weekly residencies from top-tier musicians, with a programme that spans jazz, boogie-woogie, cabaret (think Crazy Coqs), and even West End stars performing musical theatre favourites.

Downstairs at The Grand is an intimate experience and a fantastic place to enjoy the very best in live entertainment. So grab an old fashioned, settle in, and soak up the sounds. There’s nowhere else quite like it in Birmingham.

Our hosts are the face of the venue, they set the tone of Isaacs by welcoming and fulfilling the needs of our guests. Primarily responsible for managing the bookings, the host is an essential team member for a smooth service.

What you will do

• Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible, establishing if they have a pre-existing booking or if one needs to be made
• Seating the guests at the table, ensuring that any questions the guest may have (about service, menus, bathrooms etc) have been answered
• Managing all bookings from enquiry stage, this could be via email, telephone or face to face
• Confirming all bookings and checking in advance of any dietary needs or special requests
• Optimising the booking system to ensure the maximum covers are reached, without impeding guest experience/table times

Ideal candidate

• Warm and genuine nature, someone who can make people feel at ease
• To be able to confidently, clearly and politely pass information to all guests
• Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
• Strong organisational skills
• Excellent telephone and email etiquette
• Previous experience is not essential, but must be willing to learn
• Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends

Benefits:

• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided