What is the main purpose of the role?

As Night Manager you will ensure your team deliver an exceptional welcome experience, responding to all guest enquiries in a proactive and positive way by promoting a helpful and professional image and giving full cooperation to any guest requiring attention.

You will manage the development of the night team, ensuring all team members are trained to the correct standards and delivering an engaging service to all our guests.

Ensuring the safety and security of all guests, staff and property throughout the night will be one of your highest priorities by fully completing all property checks and consistently adhering to all night auditing and hotel reporting procedures.

The ideal candidate

This is a hands on Night Manager role in which you will be required to be hospitality minded with a strong knowledge of computerised Front of House reservation systems. Previous experience of Health & Safety compliance and completing building security checks are required as you will be completing internal and external property checks throughout your shift, ensuring all aspects of Health & Safety and security throughout the site is being adhered to.

We are looking for someone who is highly organised, can easily prioritise multiple tasks and uses their excellent communication skills to liaise will all departments, providing clear written and verbal communication at all times.

Previous experience in a Hotel/Conference Centre would be advantageous however, a passion for hospitality and delivering exceptional customer service are absolutely key.

Benefits:

The Pay & Benefits:

At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Night Manager.

• Salary £29,000
• HOD Bonus Incentive Scheme with the opportunity to earn up to 10% of salary based on business performance
• Service Charge to help boost your earnings and reward you for the service you deliver
• Free meals on duty in our colleague dining facilities
• Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
• Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
• 33 days holiday each year (increasing annually up to 33 days)
• Venue closure over the Christmas period allowing you time off to enjoy the festive season
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
• Subsidised travel options to support your journey to or from work
• Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
• Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.