The Grand Hotel Birmingham
Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.
This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.
Madeleine is a slice of Parisian chic in Birmingham and was recently awarded “Hotel Bar of the Year 2024” at the Midland Food Drink & Hospitality Awards and “Hotel Bar of the Year 2024” at the Birmingham Association Bartender Awards.
Madeleine Bar Supervisor
As Madeleine Bar Supervisor you will bring your personality and flair to provide a warm, friendly and generous service to our guests. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.
What you will do
• Motivate the team by leading from the front with confidence; being dynamic and positive at all times
• Aid management in directing and coordinating the activities of the bar to ensure the team is efficient and runs smooth operations in order to produce excellent feedback and guest satisfaction
• Create and serve drinks as per guest requests and preferences as well as follow all drinks specifications for a consistent guest experience
• Work alongside kitchen and bar staff to ensure quality of food and drinks
Ideal candidate
• Strong leadership skills, as demonstrated in a similar role in a bar setting
• Experience making exciting and great cocktails
• Warm and genuine nature, someone who can make people feel at ease
• To be able to confidently, clearly and politely communicate with guests
• Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
• Highly guest-service oriented
• Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends
Benefits:
• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided
We are closed for Christmas 2024 - so you will have the festive period to rest and return in the new year!
